The debate around the benefits of face-to-face vs virtual intervention continues.
In the meantime, the demand for remote coaching remains on the rise and many of our customers are keen to take advantage. We’ve recently delivered remote sessions for three global companies, featuring delegates from Romania, Czech Republic, Russia, Greece, Israel and Canada. Through a ‘Manager Coaching Evaluation’ programme, we’ve been able to connect with large quantities of people in a small amount of time, regardless of their location. We’ve also delivered ‘In Call Excellence’ (ICE) workshops too. Using role play, these flexible and effective remote workshops have allowed our business coaches to be part of the learning journey of an individual or cohort in a more structured way. One customer in life sciences has experienced a virtual year of these kinds of development sessions, interspersed with face to face workshops where feasible. We have trained their people on how to sell and worked with managers on how to coach effectively, running ICE sessions to check the level they were performing at. Behind the scenes we have also developed a totally new platform this year (find out more here), ensuring high quality reporting in real time, that can inform each session we deliver. Ali Barker explains:"Everyone understands the importance of role play and this is a way that people can practice and learn from each other in a virtual setting. We're learning and evaluating from each other all of the time, then we stop and reflect and consider how we can improve. It’s a continuing cycle of learning that can be applied in the field. In the old days we would have travel arrangements, accommodation costs and the logistics of ensuring everyone was in the same venue at the same time. While it’s important to add in face-to-face coaching too, we can now run a virtual programme from beginning to end. What's really exciting is that we're evolving this all of the time, it's one of our growing products."
Our aim is to get more of our coaches involved in delivering remote coaching and support you in promoting this initiative to customers.
What else could we deliver in this way that adds value to our customers?