A warm welcome to a whistle stop tour of OTD’s world in the last few weeks and months. Here are some of the things you have been up to … We start in the Far East, where business coaches Sachiko Taguchi, Eve Thow and Kiminari Azuma recently met with Chris Cummins. The trio joined Chris …
What would you say are the traits of a typical sales manager? Leadership skills are a given. You might also place confidence and good communication skills near the top of the list. And then there’s competitiveness. There are few sales managers anyone has ever met who don’t thrive on competition. So when faced with 130 …
OTD has reported a record Net Promoter Score (NPS) following recent survey data analysis. We achieved a month-end NPS score of 72.3 in March 2023 – our single, highest performing monthly period since we began recording results more than five years ago. NPS ranges between -100 and +100. Its creators – Bain & Company – …
Read more “Record NPS score shows value of customer feedback”
Meet the calendar gymnast who took a break from watching three budget editions of the hit musical, Annie, to tell us more about her training career and work with inspiring women. While she’s kind, funny and keen to seize the day, beware: there’s a sting in her tail! Where are you now? I’m at home …
World Listening Day is an annual global event which focuses on understanding cultures and societies through listening. To mark the occasion, we spoke to OTD business coach, Kiminari Azuma. Now in his seventh decade, Kiminari is on a mission to pass on the value and power of listening, to everyone he interacts with. “Where communication …
In the last newsletter, I wrote about reinventing ourselves in order to continue to inspire our customers, writes OTD business coach, Katarina Sovic. The key message is that we should observe, explore and build new skills now, so that we’re ready for the future. Sometimes this whole process of reinvention is not simply a choice, …
OTD continues to develop new opportunities in the Far East. And while many of you will understandably imagine this is down to our inspiring programmes and outstanding business coaches, it seems like there might be another magic ingredient behind the success story. Chris Cummins recently flew into the region to meet local customers and three …
Our recent community-based work has all been about overcoming challenges. The first barrier concerns prejudice. Specifically, we’re talking about the gender investment gap that is preventing female entrepreneurs from raising finance. Did you know that women received only 1.1% of all funding distributed in the UK in 2021? That’s why Louise Roberts has donated hours …
Read more “Community round-up: Ain’t no mountain high enough …”
Here’s the final stop of this edition and it’s all about the positive impact our programmes can have outside of the workplace. Many of you will be familiar with Resilience. Developed by OTD’s Louise Roberts and Tina Dullaghan, it’s a training programme that harnesses the power of Lego Serious Play as a way of enabling …
